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IT Assistant

IT Assistant - Ref.: EUISS (2020) PER 002

Contract Staff Member

Grade B3

Place of employment: Paris


The salary scale of the EUISS is calculated according to that of the Coordinated Organisations to which the grade B3 makes reference.


3 years, renewable. Indicative starting date: 1st of February 2021.

Job description

The European Union Institute for Security Studies (EUISS) is the EU Agency that analyses foreign, security and defence policy issues. With its headquarters in Paris and a liaison office in Brussels, it acts as an interface between European experts and decision-makers at all levels.

The EUISS seeks to hire an IT Assistant who will report to the IT Officer and join a highly qualified and motivated team engaged in providing relevant expertise to both EU/national officials – through publications, seminars and other activities.

Main responsibilities

Under the supervision of the IT Officer, the IT Assistant will be responsible for:

  • Installing, configuring and maintaining IT systems and peripheral devices;
  • Providing first line of support to end-users for incidents and problems in relation to the IT infrastructure and systems;
  • Receiving, responding to and following-up on incidents in accordance with internal IT procedures;
  • Assisting and supporting end-users’ enquiries relating to MS Windows, MS Office and other applications provided by the EUISS;
  • Providing training on desktop operating systems and office tools (e.g. MS Windows, MS Office) as needed;
  • Assisting in IT-related logistics activities;
  • Establish and maintain effective working relationships with external parties;
  • Assisting in the installation of other IT equipment as required;
  • Assisting in the maintenance of network systems and devices including IT security and back-up operations;
  • Assisting in the development and implementation of the EUISS’ cloud strategy;
  • Taking on additional IT-tasks on a need basis.

Eligibility criteria

On the closing date for applications, candidates must fulfil all the following conditions:

  • Be a national of a member state of the European Union who enjoys full rights as a citizen attested by a recent extract from judicial records and/or certificate of good conduct;
  • Have fulfilled any obligations imposed by national law on military service;
  • Be physically fit to perform the required duties;
  • Post-secondary education attested by a diploma followed by at least six (6) years of IT-related professional experience


Secondary education attested by a diploma giving access to post-secondary education followed by at least nine (9) years of IT-related professional experience.

Selection criteria


  • Professional experience in IT support and dealing with end-user IT requests and reported incidents;
  • Knowledge of Microsoft technologies;
  • Excellent problem solving skills and the ability to determine the most appropriate solution to an identified incident or problem;
  • Ability to independently organise and prioritise a number of parallel activities (tasks, incidents, problems, service requests);
  • Ability to work under pressure and effectively within a multicultural team;
  • Very good command of spoken and written English.


  • Experience with installation, operation and maintenance in one or more of the following areas:
  • MS Windows Server 2012R2 or newer & Active Directory;
  • Exchange Server 2016 or newer;
  • MS SQL 2016 Server or newer;
  • Network devices and network storage technologies;
  • Linux servers;
  • Virtualisation technologies like VMware or MS Hyper-V;
  • VPN and remote access solutions (e.g. Direct Access, Always On).
  • Knowledge and experience of cloud services;
  • Knowledge of French (B1 level);
  • Experience in similar positions in European institutions and/or agencies.


All interested candidates must complete the online application form, and attach:

  • A detailed CV in English (with a clear indication of educational attainment and professional experience);
  • A cover letter in English addressed to the EUISS Director.

Applications received by email, fax or post will not be considered. Only correctly and fully completed applications will be accepted.

The deadline for submitting applications is Friday 16 October 2020, 14:00 CEST.

The Selection Board will screen the applications and establish a shortlist of candidates to be interviewed. Following the interviews, the successful candidate will be offered an initial contract of three years with a nine-month probationary period. The employment offer will be subject to the positive outcome of a compulsory medical check-up attesting the aptitude of the selected candidate. The employment offer will also be subject to the formal acceptance from the candidate of all internal EUISS policies, notably the policies relating to security of information.

All applicants will be informed of the results of their application by the end of the procedure.

The EUISS reserves the right to cancel the present selection procedure at any time prior to formalising an employment offer.

The EUISS is an equal opportunities employer and accepts applications without distinction on the grounds of age, race, political, philosophical or religious conviction, sex or sexual orientation and regardless of disabilities, marital status or family situation.

The processing of personal data by the EUISS is governed by Regulation (EU) 2018/1725 of the European Parliament and of the Council of 23 October 2018 on the protection of natural persons with regard to the processing of personal data by the Union institutions, bodies, offices and agencies and on the free movement of such data, and repealing Regulation (EC) N° 45/2001 and Decision N° 1247/2002/EC. By submitting an application, the applicant consents to the processing of the personal data contained in the application form and the supporting documents enclosed therewith, in the sense of Article 5.1 (a) of the Regulation. The personal data in question is collected by the EUISS for the sole purpose of this selection process.

Complaints: Candidates have the right to address to the Director of the EUISS an administrative complaint under Article 30.1 of the EUISS Staff Regulations. The complaint must be directed against an act that adversely affects their legal status as a candidate.

Candidates also have the right to submit an appeal to the EUISS Appeals Board, under Article 30.3 and Annex X of the EUISS Staff Regulations. Appeals are not admissible before an administrative complaint has first been made.

Candidates can make a complaint to the European Ombudsman. It should be noted that, under Article 2(4) of the general conditions governing the performance of the Ombudsman’s duties, any complaint lodged with the Ombudsman must be preceded by the appropriate administrative approaches to the institutions and bodies concerned.

Should a candidate have any questions related to the current vacancy notice or the selection procedure or the procedure to follow in case they want to lodge a complaint, they should contact Human Resources using the online contact form and indicating the reference of the vacancy notice.